Service Contract Agreements
We offer an extensive service program to accommodate all your Information Technology requirements. With the use of a service contract, you are guaranteed service in a timely manner and save with a discounted rate for service.
NetPros Computers offers service contracts customized to meet your organization's needs.
Our Systems Engineers are certified, professional, up-to-date with business technology, and most importantly, are able to interact with you and your staff in a personable and business-like manner. We assign both a primary and secondary Systems Engineer to handle your account and schedule weekly or monthly on-site support. They keep your network running smoothly and at optimum performance output levels.
When your business needs professional Information Technology services without the burden of a full-time computer network technician, consider a service contract with NetPros Computers.
- 4 Hour Response Time.
- Support priority over clients without service agreements.
- Remote Monthly Monitoring of the following:
- Virus Definitions and Antivirus Subscriptions.
- Backup Logs and Error Reports.
- Windows Updates and Program Updates.
- Defragmenter Scheduled Monitoring.
- Hard Drive & Raid Integrity.
- Network Monitoring. – Remotely monitor of critical server resources.
- Network Service Availability.
- A DNS Name will be setup to identify your network via your domain name. Ex. Office.yourcompanyname.com
- Monthly Network Security Audits.
- Remote Offsite Backup Services for Server & PC’s.